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These General Terms and Conditions of Sale (GTC) apply to any order placed by a business customer (hereinafter the “Buyer”) with PAPER HAZE S.A.S., a company registered with the Montpellier Trade and Companies Register under no. 800 771 826, whose registered office is located at 858 rue de la Castelle, 34070 Montpellier, France.

Any order implies full and unreserved acceptance of these General Terms and Conditions of Sale, unless otherwise agreed in writing by the Seller.

Orders must be submitted in writing or sent by email to shop@jacker.fr.

Orders for an amount below 500 euros excluding VAT may be refused.

The Seller accepts the order by sending a confirmation (email, letter, or any other means).

Any modification or cancellation by the Buyer must be made in writing within 7 business days after the order. After this period, the order is considered firm and final, subject only to the return conditions provided for in Article V.

Delivery is made to the address indicated in the order.

Delivery times are indicative only. A delay may under no circumstances justify cancellation of an order or a claim for damages, unless the delay exceeds 30 days, excluding cases of force majeure.

Unless otherwise stipulated, the carrier is chosen by the Seller on behalf of the Buyer.

Transport costs and risks are borne by the Buyer. Risk transfers upon handover to the carrier or the Buyer.

The Buyer must verify that the products conform upon delivery. Any claim relating to apparent defects, damage, or missing items must be submitted in writing within 3 business days of receipt, by registered letter with acknowledgment of receipt.

In the absence of any reservation made within this period, the products shall be deemed accepted.

This acceptance does not prevent the application of the statutory warranties provided for in Article VIII for non-apparent defects.

Claims relating to receipt are separate from requests for commercial returns, which are governed by Article V.

1. Principle and prior authorization

Unless previously agreed in writing by PAPER HAZE S.A.S., no merchandise return will be accepted.

Any return request must receive the Seller’s prior authorization, in accordance with the procedure communicated by PAPER HAZE S.A.S.

Acceptance of a return is strictly subject to cumulative compliance with the following conditions:

a) returned products that are new, unworn, unused, in their original packaging, with their original hand tag (label);

b) returned products with their original blister packaging, carefully folded and stored in their shipping carton;

c) products not originating from collections dating back more than six (6) months;

d) a detailed list of the returned items (references, sizes, quantities) attached to each shipment;

e) the Seller reserves the right to refuse any return request, particularly in the event of excess stock or resale difficulties, before the return authorization is approved.

No return, exchange, credit, or refund will be accepted for products bearing an anti-theft device, security device, or any similar element, showing damage, soiling, signs of wear, or alterations, or whose condition does not allow them to be immediately resold as new products, except for a defect attributable to the Seller duly identified upon receipt.

Where the returned goods do not meet the presentation, packaging, or condition requirements allowing them to be immediately resold as new products (in particular in the event of missing or damaged blister packs, labels, hand tags, or packaging, or where cleaning, ironing, steaming, reconditioning, reblistering, relabeling, handling, and restocking are required), the Seller reserves the right to apply a reduction intended to cover the costs of restoring the products to saleable condition and logistical processing.

This reduction will be determined based on the actual condition of the returned products and the extent of the operations required to resell them, and may be up to 20% of the value of the products concerned.

Where the condition of the returned products does not allow them to be resold under normal conditions, the Seller reserves the right to refuse outright to take back the products concerned, and no credit, exchange, or refund may be required.

Unless otherwise agreed in writing, return costs (transport, insurance, packaging) shall be borne exclusively by the Buyer.

Returned goods travel at the Buyer’s risk.

In the event of a dispute concerning the shipment of one or more returned parcels, the Buyer must be able to provide, upon the Seller’s simple request, valid proof of shipment (deposit receipt, tracking number, proof of acceptance by the carrier).

If such proof is not provided, the return will be deemed not to have been made and will not entitle the Buyer to any credit, exchange, or refund.

At the Buyer’s request, PAPER HAZE S.A.S. may offer to handle the logistical arrangements for the return.

This service will be subject to a flat fee, determined in particular based on the number of parcels and their weight, communicated to the Buyer in advance for approval, and remaining payable regardless of the final acceptance or refusal of the returned products.

The returned goods shall be inspected exclusively by PAPER HAZE S.A.S. upon their physical receipt at its warehouse.

The findings made on that occasion (quantities, references, condition of the products, compliance with the return conditions) shall be definitive and irrevocably binding, unless the Buyer provides evidence to the contrary.

In the event of a discrepancy between the quantities declared by the Buyer and the quantities actually received and inspected by the Seller, only the latter shall be taken into account when issuing any credit note, applying any deduction, or refusing the return.

Documents, lists, delivery notes, or information provided by the Buyer before or when shipping the return are purely indicative and shall not take precedence over the inspection carried out by the Seller.

If a compliant return is accepted, the Seller may, at its sole discretion, issue a commercial credit note, offer an exchange for equivalent products, or refuse any financial compensation depending on the nature and condition of the returned products.

Prices are those in effect on the date of the order. Unless otherwise agreed, invoices are payable 30 days from the invoice date, net and without discount.

Any late payment shall automatically result in:

• penalties calculated at a rate of 1.5 times the statutory interest rate,

• a flat-rate indemnity of 40 euros for collection costs.

No set-off or suspension of payment shall be accepted without prior written consent.

In accordance with Laws No. 80-335 of May 12, 1980, and No. 85-98 of January 25, 1985, the delivered products shall remain the property of PAPER HAZE S.A.S. until the price, including principal and ancillary amounts, has been paid in full.

In the event of late payment, the Seller may reclaim the products at the Buyer’s expense and risk.

Risk passes upon delivery.

The products are covered by the statutory warranty for latent defects (Articles 1641 et seq. of the Civil Code).

Any claim must be made by registered letter within 8 days of discovering the defect.

In the event of a contractual breach, the sale may be terminated automatically 5 days after a formal notice has remained unsuccessful.

The personal data provided by the Buyer are processed in compliance with the GDPR, solely for commercial and contractual monitoring. They are neither transferred nor resold.

The Buyer may exercise their rights of access, rectification, or deletion by simply contacting shop@jacker.fr.

In the event of a dispute, the competent courts shall be those within the jurisdiction of PAPER HAZE S.A.S.’s registered office.

The applicable law is French law.

These GTC are drafted in French. Only this version shall prevail.

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GENERAL TERMS AND CONDITIONS OF SALE – PAPER HAZE S.A.S.

I – SCOPE

II – ORDER

III – DELIVERY

IV – RECEIPT OF GOODS

V – RETURNS OF GOODS

1. Principle and prior authorisation

VI – PRICES AND PAYMENT TERMS

VII – RETENTION OF TITLE

VIII – WARRANTY

IX – TERMINATION

X – PERSONAL DATA PROTECTION

XI – JURISDICTION – APPLICABLE LAW

XII – LANGUAGE