General Terms and Conditions of Sale
Last updated: October 14, 2026
1. Identification
Name: PAPER HAZE SAS
Address: 858 rue de la Castelle, 34070 Montpellier, France
Companies Register: Montpellier 800 771 826
Intra-Community VAT number: FR07800771826
Contact: shop@jacker.fr
2. Scope
These Terms and Conditions of Sale apply to any order placed on www.jacker.fr by an individual consumer for non-professional purposes.
3. Products
The essential characteristics of the products are described on each product page. Photographs are not contractually binding.
4. Price
Prices are listed in euros, inclusive of all taxes (VAT included), excluding shipping costs.
JACKER reserves the right to change its prices at any time; products are invoiced based on the prices in effect when the order is placed.
4.1 Customs duties and import taxes
For any order delivered outside the European Union, customs duties, import taxes, and customs clearance fees may be applied by the customs authorities of the destination country.
These fees are entirely the responsibility of the recipient and are not included in the sale price or shipping costs. We cannot predict their amount, as it depends on the local regulations in force in each country.
If the customer refuses to pay these fees and the parcel is returned, the return costs and any deduction of the initial shipping costs may be charged to the customer.
5. Order
Every order implies full and complete acceptance of these Terms and Conditions of Sale.
Validation of the order constitutes signature and acceptance of the sales contract.
A confirmation email is sent to the customer after payment is validated.
6. Payment
Payment is due immediately when placing the order.
Accepted payment methods are indicated at checkout.
Transactions are secured through the payment providers used by JACKER.
7. Right of withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.
To exercise this right, the customer may use the withdrawal button provided on the website www.jacker.fr, in accordance with applicable regulations. The customer may also use the withdrawal form included in the appendix to these General Terms and Conditions of Sale or send any unequivocal statement expressing their intention to withdraw, including by email to shop@jacker.fr.
The customer has fourteen (14) days from the date they communicate their decision to withdraw to return the products concerned.
The right of withdrawal may be exercised subject to the following conditions:
the items must not have been worn;
the items must not have been washed, damaged, altered or returned incomplete;
the items must not have been handled beyond what is necessary to establish their nature, characteristics and proper functioning, in accordance with Article L221-23 of the French Consumer Code;
the items must be returned in packaging that protects them during transport.
In accordance with Article L221-23 of the French Consumer Code, the customer may be held liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.
The customer is free to choose their preferred carrier to return the products. Return costs are at the customer's expense, except where an error is attributable to JACKER or applicable law provides otherwise.
The customer is responsible for keeping proof that the returned products were shipped, such as a deposit receipt or tracking number, so that they can provide evidence of shipment if necessary.
Subject to compliance with these terms and conditions, JACKER will refund the customer the price of the returned products as well as the standard delivery costs initially charged, using the same payment method as the one used for the order, unless the customer expressly agrees to another refund method.
In accordance with Article L221-24 of the French Consumer Code, JACKER may defer the refund until it has effectively recovered the returned products or until the customer provides proof that they have been shipped, whichever occurs first.
8. Exceptions to the right of withdrawal
In accordance with the regulations, the right of withdrawal does not apply, in particular, to:
personalized or made-to-order products,
unsealed socks and underwear for hygiene reasons.
9. Returns outside the right of withdrawal - commercial policy
Independently of the statutory right of withdrawal, JACKER offers a commercial returns policy with several resolution options.
This commercial policy is accessible through the dedicated “Returns and Exchanges” interface.
Under this policy, the customer may be eligible for several possible resolutions, depending on the conditions specified when submitting their request:
exchange (size or item),
refund,
or any other solution offered under the commercial policy in effect.
Terms:
maximum period of 30 days from receipt of the order,
items must be unworn and unwashed, with original tags,
return costs may be payable by the customer,
the exact terms specified when the request is approved.
This commercial policy is a goodwill gesture and does not replace the consumer's statutory rights.
10. Discounted products and boxes
Under the commercial policy, excluding exercise of the right of withdrawal:
Discounted products may be eligible for:
a size exchange,
a color exchange,
or a credit to be used on the website,
but do not qualify for a refund.
The statutory right of withdrawal provided for in Article 7 remains fully applicable, including to discounted products.
Boxes and Packs are neither exchangeable nor refundable under the commercial policy, without prejudice to the statutory warranties provided by law.
11. Statutory warranties
The customer benefits from the statutory guarantees of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and against hidden defects (Articles 1641 to 1649 of the French Civil Code).
If a product is non-compliant or has a hidden defect, the customer may contact shop@jacker.fr.
12. Personal data
Personal data is processed in accordance with the GDPR.
The Privacy Policy is available on the website.
13. Applicable law and dispute resolution
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties will endeavor to find an amicable solution.
In accordance with Article R631-3 of the French Consumer Code, consumer customers may bring a claim before the court in their place of residence or the court where the product was actually delivered.