Frequently asked questions

"When will I receive my order?"

All orders are usually processed and shipped within 48–72 hours (excluding Saturdays and Sundays), allowing time to select and pack your products.
However, order processing times may vary depending on product availability or during certain periods of high demand (Black Friday, sales, etc.).
Of course, we always do everything possible to ensure that your order is shipped as quickly as possible.

Once your order has been prepared, it is dropped off at a post office, and the carrier takes over. For deliveries in France, in most cases your parcel arrives within 3 or 4 days after it has been prepared.

"I haven't received a tracking number."

When your order is prepared, you automatically receive a confirmation email containing your tracking number.
If you haven't received this email, there are several possible explanations:
- your order has not yet been processed
- the email address you provided when placing your order is incorrect
- our email may have ended up in your spam folder, so be sure to check it

"My tracking says 'delivered,' but I haven't received anything."

Once your parcel is in the carrier's hands, unfortunately we no longer have control over the tracking of your delivery.
Here are a few things to check:
- Was a delivery notice left in your mailbox?
- Have you asked your neighbors? Perhaps one of them picked up your parcel by mistake?
- Does anyone else have access to your mailbox?

If your parcel remains missing, we invite you to contact La Poste–Colissimo by calling 3631 to find out more about the status of your parcel (make sure you have your tracking number, as you will be asked for it). Please contact us again if their response is insufficient.

"Do you have a size guide?"

The fit of some products may change from one collection to the next. That is why we have created size guides to help you make your choice.

If a size guide is available for the product you wish to order, it can be found in the product description. Once on the product page, simply click the "Size guide" link if it is displayed, and you will see the measurements for that product.

Most of our textile products link to a size guide, but there are a very small number of products for which this is not the case, as they are usually nearly sold out. For these products, please feel free to ask us for advice if needed.

"I want to change my size / make a return."

For all the information on this subject, we invite you to consult our Terms and Conditions page

Before placing an order, we invite you, whenever available, to consult the size guide for the product you wish to order. If a size guide is available for your product, it can be found in the product description.

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For further information or any other questions: contact us!